Update - We continue to monitor the Snaplogic service and services that depend on it while the vendor continues to monitor and fix performance issues. We will update the community when there is a resolution. Thanks for your patience.
Mar 05, 2026 - 16:09 EST
Mar 05, 2026 - 16:09 EST
Update - Intermittent disruptions are possible for the remainder of today during vendor emergency maintenance to revert to a prior release with normal levels of stability expected. We will notify the community when things are resolved.
Mar 03, 2026 - 15:17 EST
Mar 03, 2026 - 15:17 EST
Monitoring - SnapLogic identified the issue and have implemented remediation actions to mitigate the impact.
The SnapLogic platform is currently stable and a permanent patch is in development and will be deployed shortly.
We are actively monitoring recovery progress and will provide further updates as improvements are completed.
Mar 03, 2026 - 12:20 EST
The SnapLogic platform is currently stable and a permanent patch is in development and will be deployed shortly.
We are actively monitoring recovery progress and will provide further updates as improvements are completed.
Mar 03, 2026 - 12:20 EST
Investigating - Snaplogic, our integration platform, is experiencing production issues resulting in slowness which may impact connections for our KualiBuild Service to SalesForce and ServiceNow.
This impacts any Kuali Build apps that generate a case on TechConnect or Salesforce. Here are some examples:
- Computer Request
- Sponsored Accounts
- Research Administration Support Request
- TSS HR Payroll-related Forms (e.g., Overpayments, PFLMA Timesheet, System Access Request)
- TSS Finance-related Forms (e.g., Purchase Card, Travel Authorization)
Once we have more information about a resolution, we will post an update here.
Mar 03, 2026 - 10:06 EST
This impacts any Kuali Build apps that generate a case on TechConnect or Salesforce. Here are some examples:
- Computer Request
- Sponsored Accounts
- Research Administration Support Request
- TSS HR Payroll-related Forms (e.g., Overpayments, PFLMA Timesheet, System Access Request)
- TSS Finance-related Forms (e.g., Purchase Card, Travel Authorization)
Once we have more information about a resolution, we will post an update here.
Mar 03, 2026 - 10:06 EST
About This Site
Welcome to the Tufts University Status Page for IT. Here you will find live and historical data on system up-time and maintenance.
If you are experiencing issues please contact the TTS Service Desk
Call: 617-627-3376
Email: it@tufts.edu
If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/
Scheduled maintenance will primarily be performed during the days and times shown below.
Monday through Friday 6:00AM to 8:00AM
Monday through Friday 8:00PM to 10:00PM
Friday 12:00AM to 2:00AM (Thursday overnight)
Sunday 6:00AM to 10:00AM (Sunday morning)
Authentication Services
Operational
Student Technologies
Operational
Learning Management Systems
Operational
Library Technologies
Operational
Support Requests
Operational
Email
Operational
Clinical Services
Operational
Financial Applications
Operational
HR Applications
Operational
Communication & Collaboration
Operational
Web Applications
Operational
Network Services
Operational
Datacenter Services
Operational
Research Technologies
Operational
Other
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance